Quality Control Solutions
Maximise your company’s potential by implementing measurable and purpose-driven standards.
Track, organise, and analyse documents that will provide you and your employees with the tools needed to encourage growth.
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- Maintain reputational excellence
- Increase customer satisfaction
- Ensure efficient use of time and resources
- Sustain high standards in order to control competitiveness
What we Offer
Raise Operational Standards
Create a culture that promotes excellence across every facet of your organisation.
- Clearly communicate company expectations and ensure complete comprehension of objectives
- Create a review hierarchy process that will allow input from all levels
- Encourage employee development by promoting continued training and inductions
Develop Efficient Resource Management
Enhancing your company’s resource capacity will allow for superior planning and scheduling cross-departmentally.
- Establish a detailed record and roster for resource usage to formulate decisive planning
- Identify and categorise employee skill levels and qualifications for maximum task allocation
- Prioritise specific project work requests while simutaneoulsy setting appropriate expectations and deadlines
Promote Positive Customer Service
Take advantage of invaluable feedback provided by your most valued customers to boost their experience.
- Utilise customer complaints as an opportunity to critically assess operations
- Exercise practical document control to encourage a companywide understanding of individual customer needs
Core Modules
Customer Complaints
Ensure your customer care team has the skills and tools to impart long-term customer satisfaction.
Document
Control
Maintain an audit ready record for your document control process.
Helpdesk
Promote inter-departmental collaboration between your teams through the Helpdesk.
Legal
Register
Add new legislation and track whether it affects the company or not.
Lessons
Learnt
Promote continuous improvement and knowledge sharing within your company.
Quality
Audit
Complete both proactive and reactive assessments and trigger actions for future prevention.
Quality Investigations
Build multiple investigation type to discover the root cause of any mistakes or issues that have occurred within your company.
How can we help?
For more information on how FlexManager’s Quality solutions can improve your company’s assets life cycle, contact a member of our professional and knowledgeable support team to schedule a demo