Customer Complaints

Customer Complaints

  • Track, log and manage all Customer Complaints through the entire process from time of reporting to resolution.
  • Establish predetermined complaint procedures to ensure consistency company wide.
  • Turn each negative incident into a lesson learnt in order to empower your Customer Support team with a progressive perspective.

Key Features

Centralised Register

Create an easy to access, and detailed registry of complaints received from customers.

Stock Management

Link with the Stock Management module as an easy way to monitor faulty products issued.

Root Causes

Establish investigation procedures to conclude the origin of each complaint.

Customisable Sections

Set up Complaint categories to clearly differentiate and record outcomes.

Audit Trail

Efficiently retrieve a detailed complaint report from the point of start to its eventual closure.

Follow Ups

Create follow up tasks to deal with issues reported and avoid reoccurrence.


What can FlexManager do for you?

Configure management driven performance reviews to ensure each complaint is investigated in a correct and thorough manner.
Measure practices and action accordingly to always promote a culture of continuous improvement.
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Linked Modules

Project Profile

Alerts

Stock Management

Task Manager